Lou Noire

Frequently Asked Questions

Please read the FAQ, where you hopefully will find an answer to your question. If not, please contact Lou Noire through the Contact Form or by fun@lounoire.com

About Lou Noire

Lou Noire.com is a one-woman company, with Trine Toft as designer and CEO. Contact details:

Lou Noire / Pretty Page
Thyrasvej 2
5700 Svendborg
Denmark
Email: fun@lounoire.com
Phone: +45 42 54 57 84 (check your standard rates before making international calls!)

How long will it take to receive my order?

Most of the items from Lou Noire are sold on Etsy.com. When you have completed your payment on Etsy, you will receive your order straight away in your email inbox.

Where are my files?

Your files will be available to download once payment is confirmed. Please check the guidelines on Etsy here: How to Purchase an Item On Etsy

Where is my hard copy?

All products sold by Lou Noire on Etsy are in the form of digital PDF files. You will NOT receive any books, printouts, booklets etc. by post. Only a PDF file in your email inbox.

Some of the items from Lou Noire are also available in hard copy from Amazon. Please check the guidelines for shopping on Amazon here: How to Place an Order on Amazon

Will I be able to edit the digital file myself?

No. the digital files you will receive are not editable.

How do I get the best printing result?

Please download and the the file to your computer. Printing on A4 / US Letter sized paper will give you nice colours and a good quality print. See more tips here: Tips for easy printing!

Can I get a refund?

Refunds are not accepted on Lou Noire products sold from Etsy and Amason.

Lou Noire doesn’t accept returns, exchanges, or cancellations. But please do contact Lou Noire if you have any problems with your order.

Can I send the files on to my friend, dog sitter, teacher etc.?

No. The products made by Lou Noire are for personal use only and may only be used by the purchaser. The purchaser is not allowed to share, lend, copy, publish, sell or resell the product to others or use the product in any other way that may violate the copyright of Lou Noire.